Riverbed Subprocessors
Riverbed Technology LLC (or one of its affiliates listed below) (“Riverbed”) engages certain infrastructure subprocessors, platform subprocessors and customer success subprocessors to provide product and services offerings to its customers. The applicability of the subprocessors below depends on one or more of the following: data center region, the offering purchased, and the offering-specific features that a customer enables and/or opts to use.
Third Parties
Aternity APM
| Entity Name | Processing Description | Processing Location | Additional Details |
| Amazon Web Services, Inc. | Cloud hosting and infrastructure provider | United States
Australia Germany Canada UK* |
Customers may select an AWS data center region from the options at left. |
Aternity EUEM
| Entity Name | Processing Description | Processing Location | Additional Details |
| Amazon Web Services, Inc. | Cloud hosting and infrastructure provider | United States
Australia Germany Canada UK* |
Customers may select an AWS data center region from the options at left. |
| Databricks, Inc. | Product data pipeline and analytics services | See Additional Details | Maps to a customer’s underlying AWS data center region selection. |
| Microsoft Corporation | Cloud hosting and infrastructure provider | United States
Germany |
Applies only if a customer enables Aternity’s Intelligent Service Desk capabilities; customers may select an Azure data center region from the options at left. |
| WalkMe, Inc. | In-product contextual guidance and workflow support functionality | United States | The type of personal data processed by WalkMe is limited solely to public IP addresses. |
| Zoomin Software, Inc. | In-product help functionality | United States | The type of personal data processed by Zoomin is limited solely to public IP addresses. |
| Entity Name | Processing Description | Processing Location |
| Amazon Web Services, Inc. | Cloud hosting and infrastructure provider | Ireland |
Aternity UJI
| Subprocessor | Processing Description | Processing Location |
| Blue Triangle Technologies, Inc. | Online customer journey analytics platform | United States |
| Amazon Web Services, Inc. | Cloud hosting and infrastructure provider | United States
Australia Germany UK |
| Google LLC | Cloud hosting and infrastructure provider | United States
Germany |
| Snowflake Computing | Database PaaS | United States
Germany |
NPM+
| Entity Name | Processing Description | Processing Location | Additional Details |
| Amazon Web Services, Inc. | Cloud hosting and infrastructure provider | United States
Australia Germany Canada UK |
Customers may select an AWS data center region from the options at left. |
| Clickhouse, Inc. | Cloud database | United States
Australia Germany UK |
Maps to a customer’s underlying AWS data center region selection to the extent customer has chosen one of the options at left |
| Databricks, Inc. | Product data pipeline and analytics services | See Additional Details | Maps to a customer’s underlying AWS data center region selection. |
| WalkMe, Inc. | In-product contextual guidance and workflow support functionality | United States | The type of personal data processed by WalkMe is limited solely to public IP addresses. |
| Zoomin Software, Inc. | In-product help functionality | United States | The type of personal data processed by Zoomin is limited solely to public IP addresses. |
| Subprocessor | Processing Description | Processing Location | Additional Details |
| Microsoft Corporation | Cloud hosting and infrastructure provider | United States
Germany |
Customers may select an Azure data center region from the options at left. |
| Subprocessor | Processing Description | Processing Location | Additional Details |
| Amazon Web Services, Inc. | Cloud hosting and infrastructure provider | United States
Australia Germany Singapore |
Customers may select an AWS data center region from the options at left in which the infrastructure for SaaS Accelerator Manager (i.e., control and management console) is hosted. |
| Microsoft Corporation | Infrastructure for SaaS Accelerator’s accelerator service clusters | United States
Australia Amsterdam Brazil Canada India Japan Singapore South Korea United Arab Emirates United Kingdom |
Where a customer’s third-party SaaS application is hosted dictates the Azure data center region in which the infrastructure for SaaS Accelerator’s accelerator service clusters is hosted. |
| Kollective Technology, Inc. | CDN (optimizes content delivery) Microsoft Stream functionality | United States
Netherlands |
Applies only if a customer elects to accelerate Microsoft Teams or Microsoft Stream |
Support Services
| Subprocessor | Processing Description | Processing Location | Additional Details |
| Answer 1, LLC (d/b/a Nexa) | Level 1 24×7 telephone customer support | United States | Nexa is involved only to the extent a customer initiates a support case via telephone. Nexa does not store or host data; its personnel have access to Riverbed’s support case management system instance. |
| inContact, Inc. (d/b/a NICE inContact) | Support case routing platform | United States | The type of personal data processed by NICE inContact is limited to technical support contact data. |
| salesforce, inc | Customer account and support administration platform | United States | The type of personal data processed by SFDC is limited to that incidentally included in support data. |
Riverbed Affiliates
Depending on a customer’s geographic location, and the nature of the offering being provided, Riverbed may also engage one or more of the following affiliates as subprocessors to provide technical and operational support.
• Riverbed Technology Pvt Ltd. – India
• Riverbed Technology Labs SRL – Romania
• Riverbed Technology Pte. Ltd. – Singapore
• Aternity Information Systems Ltd. – Israel
Notification of Subprocessor Updates
Riverbed will post updates to Subprocessors on this webpage. Riverbed customers may also subscribe to notifications of Subprocessor updates by emailing contracts@riverbed.com with the subject: “Request to Subscribe to Subprocessor Notifications”.
Non-Riverbed Technology
Please note that certain Riverbed offerings may be integrated with third-party technology not provided by Riverbed. Such integrations are optional (at customer’s election) and subject to the third-party’s terms, including without limitation the list of applicable subprocessors (if any), accompanying such third-party technology.
FAQ
For additional information about recent changes to this page, please see our FAQ.