Swiss Re
Swiss Re focuses on end-user experience as part of a wider Digital Transformation and Workplace Strategy
Challenges
- Improve the performance of business-critical applications to enable better collaboration
- Obtain visibility into the digital experience of employees, partners, and customers to identify and resolve problems quickly
- Produce metrics for performance baselines to drive continuous improvement
Benefits
- Instant insight into collaboration effectiveness with a single view of application performance across 80 locations
- Proactive notification of problems affecting end user experience improves service levels and user satisfaction
- Tracking the performance improvement delivered by IT initiatives validates the benefit of IT investments
- Communicating the value of IT projects to business stakeholders enables alignment between IT and the business
Overview
The Swiss Re Group is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. It anticipates and manages risk – from natural catastrophes to climate change, from aging populations to cyber crime. The aim of the Swiss Re Group is to enable society to thrive and progress, creating new opportunities and solutions for its clients. Headquartered in Zurich, Switzerland, where it was founded in 1863, the Swiss Re Group operates through a network of around 80 offices globally. It is organized into three business units, each with a distinct strategy and set of objectives contributing to the group’s overall mission.
“Riverbed Aternity has delivered value straight out of the box, with no need for customization. It allows us to be more proactive in how we deploy new services. For instance, we can see how email is being used by a certain team. We’ve never had access to these kind of metrics before. This could help us understand what new communication tools are needed, and we can then monitor how they’re adopted in a smaller test environment before making wider plans.”
Solution
“Having facts and accurate insight, rather than relying on anecdotal feedback is hugely beneficial.”
Joost Smit, Digital Workplace Solution Architect and Engineer
Swiss Re
